The Legal Services Regulatory Authority (LSRA) publishes the first of their bi–annual Complaints Report

On Tuesday 7 April 2020, The Legal Services Regulatory Authority (LSRA) published the first of its bi–annual reports on complaints against solicitors and barristers, which shows that it received 636 complaints in the first five months of the new independent complaints handling regime. The report is based on complaints since 7th October 2019 when the LSRA began receiving and investigating complaints against legal practitioners.

Dr. Brian J. Doherty, CEO of LSRA says:

“The LSRA is keen to ensure that these bi–annual reports are useful to both the public and to legal practitioners. Therefore, where we can, we will use these reports to highlight emerging themes in complaints and to identify areas where it may be possible to learn lessons and to raise standards. These reports will also include anonymised case studies which are aimed at helping both consumers and legal service providers learn from our examination of individual complaints.”

The LSRA is required under section 73(1) of the Legal Services Regulation Act 2015 (the Act) to report on the performance of its complaints function at intervals of no greater than six months. This is the first such report in respect of the period from 7 October 2019 to 6 March 2020. The second complaints report for 2020 will be published in October.

Click here to view and download the full report from the LSRA website.